from 01.01.2010 until now
State Treasury Educational Institution of Higher Education (Economic Theory and Economy of Customs Affair Department, professor)
employee
Moscow, Russian Federation
VAK Russia 5.2.1
VAK Russia 5.2.4
VAK Russia 5.2.5
VAK Russia 5.2.6
VAK Russia 5.2.7
UDC 339.54
CSCSTI 06.56
Russian Classification of Professions by Education 38.05.02
Russian Library and Bibliographic Classification 6549
Russian Trade and Bibliographic Classification 777
BISAC BUS026000 Exports & Imports
The article is devoted to a comprehensive study of current transformations and perspective directions for the development of the system of state customs services, considering them both from a theoretical and practical point of view. In recent years, the service sector, especially government services, has undergone significant changes. Based on the theoretical analysis and generalization of the practice of customs authorities, the determinants of the evolution of this sphere are revealed, the key of which are digitalization, the expansion of the service functions of the state and the introduction of a customer-oriented paradigm. The work systematized the key stages of the formation of a modern model of customs services in Russia, identified urgent problems in ensuring their quality and usefulness for all subjects of foreign economic activity. Based on the results of the analysis, a system of measures was proposed to develop the methodological base and improve the practice of providing services at various levels of customs administration.
state customs service, tendency, customs administration, methodology, customer orientation, usefulness, effect
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2. On the organization of the provision of state and municipal services: Federal Law of 27.07.2010 No. 210-FZ//SPS "Consultant Plus."
3. Order of the Federal Customs Service of Russia dated 01.09.2022 No. 705 "On the implementation of the principles of customer centricity in the activities of the customs authorities of the Russian Federation "//SPS" Consultant Plus. "
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5. Ershov A.D., Share A.N. Formation of customs services in foreign economic activity//Scientific notes. 2005. № 1(23). P. 174-191.
6. Dianova V.Yu., Makrusev V.V. Marketing of customs services: textbook. M.: RIO MOUTH, 2005. 292 p.
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9. Gupanova Yu.E. Development of conceptual, methodological and methodological foundations for managing the quality of customs services: dissertation for the degree of Doctor of Economics. M., 2013. 432 p.
10. Chechulin Yu.O. Mechanism for managing the quality of customs services in the Eurasian Economic Union//Bulletin of the Russian Customs Academy. 2018. № 4. P. 151-156.
11. Fedorenko R.V. The importance of services in the customs sector and the prospects for their development//Innovative achievements of science and technology of the agro-industrial complex. Collection of scientific works of the International Scientific and Practical Conference. 2018. P. 485-488.
12. Boykova M.V., Makrusev V.V., Novikov V.E. The sphere of state customs services as a service economic and managerial system: conceptual ideas and research problems//Economic analysis: theory and practice. 2024. VOL. 23. № 2 (545). P. 263-283.
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14. Decree of the Government of the Russian Federation of 25.05.2022 No. 951 "On monitoring the quality of the provision of state and municipal services, regardless of the form of their provision and amending the Regulation on the federal state information system "Unified portal of state and municipal services (functions )//SPS "Consultant plus."
15. ISO 9000:2015 Quality Management Systems. Fundamentals and vocabulary. Access mode: http://www.iso.org.
16. Khristoforov A.V., Khristoforova I.V., Orlova E.A. Marketing communications in the service sector: specifics of application and innovative approaches/ed. A.E. Suglobova. M.: IC RIOR, SIC INFRA-M, 2020. 159 p.
17. Mechanism for managing state functions and services in customs authorities: monograph/ed. Prof. S.L. Blau. M.: RIOR, INFRA-M, 2017. 160 p.
