TY JOUR TI SALES SCRIPTS AS A TOOL OF ADAPTIVE MARKETING IN THE CONTEXT OF DIGITAL TRANSFORMATION KW adaptive marketing KW digital transformation KW sales scripts KW personalization KW CRM systems KW speech models KW consumer behavior KW sales funnel KW call-to-action KW conversion rate JO Russian Journal of Management AU Aleshin, S.I. PY 2025 IS 13 PB Publishing Center RIOR